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Client Handbook

Download the SonomaWORKS Client Handbook

All SonomaWORKS clients receive this Client Handbook. It includes an overview of the program.

Client Handbook

Jump to:
SonomaWORKS and You
Working Toward a Better Future
Who Must Participate?
Who is Exempt?
What to Expect
Hours of Required Participation
SonomaWORKS Activities
Welfare to Work Plan
Supportive Services
Satisfactory Participation
Good Reasons for Not Participating
What Happens if You Do Not Participate
What You Can Do if You Do Not Agree
Post-Aid Services
Your Worker
Regulations

Post-Aid Services

If you have stopped receiving TANF/SonomaWORKS and are working, you may be eligible to participate in some SonomaWORKS activities, and receive case management and supportive services for up to 12 months from your date of discontinuance. Help with childcare costs may be available for up to 24 months from the date you stop receiving TANF/SonomaWORKS. These services are available to help you keep your job and/or advance to a better job, so that you are able to support yourself and your family.

Your Worker

While you are getting cash aid and in SonomaWORKS activities, you have several different workers assigned to your case. It is very important to understand your different workers’ roles so that you can contact the correct person. Contacting the correct worker will help you get the services and information you need more quickly. Below is a list of the different kinds of workers and an explanation of their roles in your case.

Employment & Training Specialist (ETS) at Application

  • Determines your initial eligibility for cash, food and medical assistance based on information you report and eligibility rules.
  • Determines whether you must participate in SonomaWORKS and sets up your first activity and supportive services.
Ongoing Employment & Training Specialist (ETS)
  • Determines correct cash aid, Food Stamps and medical benefits based on your QR 7 Status Report and annual redetermination.
  • Makes changes to your aid amount based on information you report and eligibility rules.
Ongoing Eligibility Worker (EW)
  • Works with you if you are exempt from SonomaWORKS.
  • Determines correct cash aid, Food Stamps and medical benefits based on your QR 7 Status Report and annual redetermination.
  • Makes changes to your aid amount based on information you report and eligibility rules.
Employment & Training Counselor (ETC)
  • Works with you to develop your Welfare to Work Plan along with your ongoing activities in SonomaWORKS.
  • Approves supportive services you may need to participate.
  • Monitors your participation in assigned activities.
  • Helps with Post Aid services you may need when you go off cash aid.
  • Works with you on exemptions and good cause requests.
  • Connects you to other services you and your family may need.
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